Booking terms and conditions

Please read these terms and conditions carefully before making a booking:

1. Booking

Individual bookings are secured by full payment.

You can secure your booking with payment online PayPal or by credit or debit card or BACS.

We will send you a confirmation email with session details.

2. Safety and consent

Prior to the activity starting, you will be asked to sign our participation statement in which you acknowledge the associated risk and disclose relevant medical information. We cannot accept people thought to be under the influence of alcohol or drugs prior to and during the activity. Our SUP boards have a maximum weight limit of 130 kg.

If in our opinion the participant is not considered to be sufficiently well, fit, or able to take part in their activity, we reserve the right to exclude them from the activity at any time, in which case Beelieve Fitness will not accept liability for any damages, loss or expenses, and fees paid will be non-refundable.

If participants choose to ignore reasonable instructions, Beelieve Fitness instructors have the right to exclude them from the whole or part of their session and cannot accept any responsibility for any liability, loss or expenses, or damages arising as a result.

3. Liability

Beelieve Fitness instructors will always prioritise customer safety. We will not accept liability for personal injury that happens as a result of participants not following instructions. We have Public Liability insurance and personal insurance is optional.

4. Under 18s

For those under 18’s, our registration form should be completed by a parent or guardian. By signing on behalf of a minor, you agree to act ‘in loco parentis’.

By booking a family session, you confirm that children are aged between 8-17 years old.

By booking a public session you confirm that participants are 18 years or older. This is stated clearly on the booking pages.

We reserve the right to exclude minors booked on public sessions, in which case Beelieve Fitness will not accept liability for any damages, loss or expenses, and fees paid will be non-refundable.

5. Cancellation by Beelieve Fitness

We aim to run all sessions as planned. However, in rare cases of extreme weather or staff sickness, we may have to amend or cancel your session.

If we have to cancel your session we will rearrange it for a future date, or offer a credit note valid for 12 months. If neither option is suitable we will refund your booking in full.

6. Cancellation by customer

Refunds

There may be rare cases where you need to cancel your session. We will refund your session(s) subject to the list below:

Over 4 weeks before – Refund less £10pp (non-refundable deposit)
Up to 4 weeks before – No refund

Rescheduling

We will reschedule your session subject to the list below and try get you on the water on the date of your choice subject to staff availability:

Over 4 weeks before – Refund less £10pp (non-refundable deposit)
Up to 4 weeks before – No refund

To reschedule your session or request a refund please email steph@beelievefitness.co.uk

We understand that sometimes plans change at last minute that can’t be helped. However, spaces for all of our sessions are limited and cancellations at last minute make it difficult to resell spaces. If you let us know later then the notice period above we will try to resell your spaces. Only if we can resell your space will we offer a free reschedule. We will not offer a refund in this case.

7. Lateness policy

Our sessions start promptly at the agreed time. Participants are advised to arrive ten minutes early prior to pre-booked or instructed session start time to allow time for check-in.

Private group sessions

Groups who arrive after their pre-booked start time will not be permitted to extend the duration of their session. We will not offer a refund in this case.

Public sessions

Individuals who arrive late for their session are not permitted to join the session. We will not offer a refund in this case.

8. Refunds

Refunds for online bookings may only be made to the original purchaser onto the card used to purchase the slot. If the card is no longer valid, refunds may be done by BACS transfer into the account of the purchaser.

9. Refunds due to COVID-19

All participants need to sign our participation statement prior to paddling, confirming that you have no symptoms of COVID-19 and you have not been in close proximity with anyone with symptoms in the last 14 days.

If you have covid-19 symptoms within 48hrs of your pre-booked slot, please follow NHS guidelines and stay at home and order a free test. To receive a refund for your pre-booked slot we require you to forward your test results. Refunds will be given for a positive or negative result – we simply require you to have this proof of symptoms.

• We’ll rebook you for free or offer a full refund if we’re unable to operate due to Covid restrictions still being in place.
• If you have to self-isolate we can rebook you for free. We require proof of covid test or self-isolation request.
• We can only rebook the individual with symptoms or track and trace request, and not the whole group.
• If we’re unable to rebook you within the season we’ll offer a full refund.
• Our public sessions require a minimum of two bookings. In the unlikely case we do not meet these numbers we will offer a free reschedule or refund.
• We cannot offer refunds for general illnesses.

10. Non-attendance

No refund or credit will be given for non-attendance

11. Personal belongings

Store your belongings in your vehicle while you are on the water. Items left in our care are stored at the owner’s risk. Personal items taken on our sessions remain your responsibility.

12. Sharing of information and photos

We will never sell, rent or lease our customer information to third parties.

Very occasionally we may use photos taken on sessions on our social media sites and other promotion. Before these are posted I will get approval first of image.

13. Gift vouchers

Gift vouchers are paid in full at the time of purchase and are redeemable by any person. Vouchers are valid for a session up to 12 months from their purchase date and are redeemed online. Gift vouchers are non-refundable.

14. Natural disasters policy 

No refunds will be offered if cancellation is due to an unforeseeable natural disaster or ‘act of God’. Specifically, no refund will be offered if there is a local or national lockdown or we are forced to temporarily close due to COVID-19. We will of course honour your booking going forward. We will offer you a credit note which will enable you to re-book for any of our sessions in the future and will be valid for 1-year from the date of the cancelled session.

15. About these terms

We may modify this policy and any terms that apply to our services to reflect changes to the law or changes to our services. The applicable terms and conditions will always be available on our website. By continuing to use our services you agree to the current terms and conditions as stated on our website. 

Privacy policy

This privacy policy sets out how Beelieve Fitness and protects any information that you give us when you use this website. 

We’re committed to ensuring your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 October 2021.

We do not store credit card details nor will we share customer your details with anyone else. Rest assured, your credit card and inbox are safe with us.

What we collect

We may collect the following information:

1. name and job title
2. contact information including email address
3. demographic information such as postcode, preferences, and interests
4. other information relevant to our activities

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

1. Internal record keeping.
2. We may use the information to improve our products and services.
3. We may periodically send promotional emails about new products, special offers, or other information which we think you may find useful using the email address which you have provided. 
4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

Sharing data

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

No thanks

Cookies may enhance your online experience but allowing them to be stored on your computer is completely your choice. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Third-party cookies

Occasionally we might use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

More information

If you’d like more information please contact steph@beelievefitness.co.uk